MODERN DIRECTIONS FOR DEVELOPING A SERVICE PROVISION SYSTEM BASED ON DIGITAL PLATFORMS
DOI:
https://doi.org/10.5281/zenodo.17446918Keywords:
digital platforms, service economy, Yandex Go, Payme, Click, Apelsin, algorithmic management, fintech, economic innovation, digital services.Abstract
This article analyzes the modern development trends of service delivery systems based on digital platforms.
Using examples of services such as Yandex Go, Click, Payme, and Apelsin, the paper examines their impact on users,
service providers, and the national economy. It highlights the role of digital platforms in enhancing service quality, reducing
operational costs, increasing employment, and promoting financial inclusion. The study also presents proposals based on
legal frameworks, statistical data, and international experiences.
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