EVALUATION OF THE EFFECTIVENESS OF MANAGEMENT SYSTEMS IN HEALTHCARE INSTITUTIONS
DOI:
https://doi.org/10.5281/zenodo.20374550Keywords:
healthcare system, personnel management, management effectiveness, Donabedian model, labor productivity, service quality, economic efficiency, human resource policy, resource utilization, socio-economic indicators, managerial decisionsAbstract
This study analyzes the theoretical and practical aspects of a comprehensive evaluation of the
effectiveness of personnel management systems in healthcare institutions. It substantiates the necessity of
considering institutional characteristics, staff composition, service quality, and the level of resource utilization
when assessing management effectiveness. The importance of timely and well-grounded managerial decisionmaking
is highlighted, and it is determined that delays or insufficient evaluation of such decisions can negatively
affect labor productivity and overall organizational performance.
Furthermore, the study identifies key criteria for evaluating managerial decisions, including the degree of
goal achievement, economic efficiency, and employee job satisfaction. Based on the Donabedian model, the quality
of healthcare services is systematically analyzed through three components: structure, process, and outcome. In
addition, a comprehensive assessment of labor productivity, service volume, staff turnover, and socio-economic
indicators is considered an essential factor in optimizing the management system.
As a result, it is concluded that improving management effectiveness in healthcare institutions requires
a multifactorial and systematic approach, which plays a crucial role in ensuring service quality and system
sustainability.
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