PORTFOLIO OF POSTAL SERVICES AND THE ECONOMIC EFFICIENCY OF ITS DIGITALIZATION
DOI:
https://doi.org/10.5281/zenodo.20093318Keywords:
postal services, digitalization, service portfolio, electronic operations, integral index, regional modernization.Abstract
This article analyzes the structure of the service portfolio, the dynamics of regional service
delivery, and digitalization efficiency indicators in the activities of Uzbekistan Post JSC based on the IMRAD
approach. The empirical basis of the study includes service shares for 2020-2025 and regional and digital
efficiency indicators for 2020-2024. The results indicate that traditional services — periodicals and written
correspondence — still account for a significant share, while their long-term development potential remains
relatively stable. At the same time, parcel delivery and digital services are emerging as promising directions.
The decrease in the share of electronic operations from 14.36% in 2020 to 0.88% in 2024 highlights the need
for further development of digital financial services within the system. Additionally, the customer satisfaction
index increased from 86.47% to 97.40%, delivery speed improved by 40% in 2024, and the integral index
reached 87.64% in 2023, confirming the positive outcomes of digitalization processes.
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