FUNDAMENTALS OF USING MARKETING RESEARCH TO IMPROVE SALES SYSTEM EFFECTIVENESS

Authors

  • Abduxalilova Laylo Tuxtasinovna

DOI:

https://doi.org/10.5281/zenodo.19663904

Abstract

This study provides a theoretical analysis of the impact of marketing research methodology on sales system
effectiveness. During the research, functional relationships between marketing research and sales systems were
identified, key effectiveness metrics were systematized, and an integration model connecting research methodology
components with practical sales results was developed. As a result of the systematic analysis, an integration model
consisting of five interconnected components was proposed: data sources, analytical components, effectiveness metrics,
feedback channels, and strategic decision-making mechanisms. The scientific novelty of the research is expressed in a
five-component integration model that unifies the relationship between marketing research and sales system effectiveness
within a unified methodological framework

Keywords

marketing research, sales system, effectiveness, segmentation, CLV, conversion rate, marketing analytics

Author Biography

Abduxalilova Laylo Tuxtasinovna

TSUE, Professor of the Marketing Department,
PhD in Economics,

References

1. Kotler, P., Keller, K.L. (2016). Marketing Management. 15th ed. Pearson Education, Upper Saddle River, New Jersey.

2. p. URL: https://www.pearson.com/en-us/subject-catalog/p/marketing-management/P200000006066

3. Malhotra, N.K. (2019). Marketing Research: An Applied Orientation. 7th ed. Pearson, Harlow. 920 p. URL: https://www.

4. pearson.com/en-us/subject-catalog/p/marketing-research-an-applied-orientation/P200000006167

5. Churchill, G.A., Iacobucci, D. (2015). Marketing Research: Methodological Foundations. 11th ed. CreateSpace

6. Independent Publishing. URL: https://archive.org/details/marketingresearc0000chur

7. Aaker, D.A., Kumar, V., Leone, R.P., Day, G.S. (2013). Marketing Research. 11th ed. John Wiley & Sons, New York.

8. p. URL: https://www.wiley.com/en-us/Marketing+Research%2C+11th+Edition-p-9781118156636

9. Burns, A.C., Veeck, A., Bush, R.F. (2017). Marketing Research. 8th ed. Pearson, Harlow. URL: https://www.pearson.

10. com/en-us/subject-catalog/p/marketing-research/P200000006092

11. Hollensen, S. (2020). Global Marketing. 8th ed. Pearson, Harlow. URL: https://www.pearson.com/en-us/subjectcatalog/

12. p/global-marketing/P200000005712

13. Johnston, M.W., Marshall, G.W. (2016). Sales Force Management: Leadership, Innovation, Technology. 12th ed.

14. Routledge, New York. URL: https://www.routledge.com/Sales-Force-Management-Leadership-Innovation-Technology/

15. Johnston-Marshall/p/book/9781138951723

16. Verhoef, P.C., Kannan, P.K., Inman, J.J. (2015). From Multi-Channel Retailing to Omni-Channel Retailing: Introduction

17. to the Special Issue on Multi-Channel Retailing. Journal of Retailing, 91(2), 174–181. URL: https://doi.org/10.1016/j.

18. jretai.2015.02.005

19. Kumar, V., Reinartz, W. (2018). Customer Relationship Management: Concept, Strategy, and Tools. 3rd ed. Springer,

20. Berlin/Heidelberg. URL: https://link.springer.com/book/10.1007/978-3-662-55381-7

21. Palmatier, R.W., Dant, R.P., Grewal, D., Evans, K.R. (2006). Factors Influencing the Effectiveness of Relationship

22. Marketing: A Meta-Analysis. Journal of Marketing, 70(4), 136–153. URL: https://doi.org/10.1509/jmkg.70.4.136

23. Homburg, C., Artz, M., Wieseke, J. (2012). Marketing Performance Measurement Systems: Does Comprehensiveness

24. Really Improve Performance? Journal of Marketing, 76(3), 56–77. URL: https://doi.org/10.1509/jm.09.0487

25. Venkatesan, R., Kumar, V. (2004). A Customer Lifetime Value Framework for Customer Selection and Resource

26. Allocation Strategy. Journal of Marketing, 68(4), 106–125. URL: https://doi.org/10.1509/jmkg.68.4.106.42728

27. Wedel, M., Kannan, P.K. (2016). Marketing Analytics for Data-Rich Environments. Journal of Marketing, 80(6), 97–121.

28. URL: https://doi.org/10.1509/jm.15.0413

29. Rust, R.T., Moorman, C., Bhalla, G. (2010). Rethinking Marketing. Harvard Business Review, 88(1–2), 94–101. URL:

30. https://hbr.org/2010/01/rethinking-marketing

31. Reinartz, W., Wiegand, N., Imschloss, M. (2019). The Impact of Digital Transformation on the Retailing Value Chain.

32. International Journal of Research in Marketing, 36(3), 350–366. URL: https://doi.org/10.1016/j.ijresmar.2018.12.002

33. Kannan, P.K., Li, H.A. (2017). Digital Marketing: A Framework, Review and Research Agenda. International Journal of

34. Research in Marketing, 34(1), 22–45. URL: https://doi.org/10.1016/j.ijresmar.2016.11.006

35. Lemon, K.N., Verhoef, P.C. (2016). Understanding Customer Experience Throughout the Customer Journey. Journal

36. of Marketing, 80(6), 69–96. URL: https://doi.org/10.1509/jm.15.0420

37. Grewal, D., Hulland, J., Kopalle, P.K., Karahanna, E. (2020). The Future of Technology and Marketing: A Multidisciplinary

38. Perspective. Journal of the Academy of Marketing Science, 48, 1–8. URL: https://doi.org/10.1007/s11747-019-00711-4

39. Oʻzbekiston Respublikasi Prezidentining 2020-yil 5-oktyabrdagi PF-6079-sonli “Raqamli Oʻzbekiston – 2030”

40. strategiyasini tasdiqlash toʻgʻrisida”gi Farmoni. URL: https://lex.uz/docs/-5030957

41. Oʻzbekiston Respublikasi Milliy statistika qoʻmitasi. Chakana savdo aylanmasi va savdo korxonalari faoliyati boʻyicha

42. rasmiy statistik maʼlumotlar. URL: https://stat.uz/uz

43. OECD (2019). OECD SME and Entrepreneurship Outlook 2019. OECD Publishing, Paris. URL: https://doi.

44. org/10.1787/34907e9c-en

45. World Bank (2021). World Development Report 2021: Data for Better Lives. The World Bank, Washington, DC. URL:

46. https://www.worldbank.org/en/publications/wdr2021

47. UNCTAD (2021). Digital Economy Report 2021: Cross-Border Data Flows and Development. United Nations

48. Publications, New York and Geneva. URL: https://unctad.org/webflyer/digital-economy-report-2021

49. Kumar, V. (2015). Evolution of Marketing as a Discipline: What Has Happened and What to Look Out For. Journal of

50. Marketing, 79(1), 1–9. URL: https://doi.org/10.1509/jm.79.1.1

51. Sheth, J.N., Sisodia, R.S. (2015). Does Marketing Need Reform?: Fresh Perspectives on the Future. Routledge,

52. New York. URL: https://www.routledge.com/Does-Marketing-Need-Reform-Fresh-Perspectives-on-the-Future/Sheth-

53. Sisodia/p/book/9780765616982

Downloads

Published

2026-04-01

How to Cite

Abduxalilova , L. (2026). FUNDAMENTALS OF USING MARKETING RESEARCH TO IMPROVE SALES SYSTEM EFFECTIVENESS. Innovation Science and Technology, 2(4). https://doi.org/10.5281/zenodo.19663904
Vol. 2 No. 4 (2026): Innovation Science and Technology