THE ROLE OF STRATEGIC MANAGEMENT IN ENHANCING A COUNTRY’S INTERNATIONAL IMAGE: THE CASE OF SWITZERLAND
DOI:
https://doi.org/10.5281/zenodo.19641174Keywords:
Strategic Management; International Image; Nation Branding; Structural Equation Modeling (SEM); Policy Coherence; Public Diplomacy; Switzerland.Abstract
Due to increasing globalization pressures in the functioning of modern states, national development has been
significantly influenced by the expansion of international markets and the advancement of communication technologies
and policy frameworks. This study aims to contribute to the understanding of international image formation by examining
how governments employ strategic management practices and policy tools to shape global perceptions. In particular, the
research explores the strategic management mechanisms implemented in Switzerland and their contribution to national
image development.
The study is based on primary data collected through questionnaire surveys conducted among international stakeholders,
supported by the analysis of multiple indicators. The findings suggest that strategic policies and tools perform multiple
complementary roles, including governance enhancement, reputation building, institutional and policy learning, and
shaping global perceptions. Furthermore, stakeholders demonstrate diverse approaches to the use of strategic tools,
including both proactive engagement and adaptive responses.
The study highlights the importance of adopting an integrated strategic management perspective that enhances
stakeholder awareness and supports policymakers in understanding perception dynamics across different contexts. The
results provide a practical framework for strengthening international image positioning and demonstrate that strategic
approaches may vary depending on institutional and environmental conditions.
References
Kyrylov, R. J., Buhalis, F. K., & Hayat, D. M. (2023). Analyzing the significance of peace and security to the growth
and development of the tourism industry in Switzerland. Journal of Hospitality and Tourism Management, 6(5), 12–21.
https://doi.org/10.53819/81018102t5240.
Abdullah, Z. (2009). Beyond corporate image: Projecting international reputation management as a new theoretical
approach in a transitional country.
Bieger, T. (1998). Reengineering destination marketing organisations: The case of Switzerland. Tourism Review, 53,
–17. https://doi.org/10.1108/eb058277.
Dinnie, K., & Sevin, E. (2020). The changing nature of nation branding. In Nation Branding (pp. 137–144). https://doi.
org/10.4324/9780429465543-17.
Dolea, A., Ingenhoff, D., & Beju, A. (2020). Country images and identities in times of populism: Swiss media
discourses on the “stop mass immigration” initiative. International Communication Gazette, 83, 301–325. https://doi.
org/10.1177/1748048520913462.
El-Dabt, L., AlReshaid, F., Park, K., Albuloushi, N., & Al-Enzi, A. (2025). Sustainable strategic nation branding
through sports: Leveraging soft power via mega-event hosting. Frontiers in Sociology, 10. https://doi.org/10.3389/
fsoc.2025.1521396.
Häuptli, A., & Vogler, D. (2021). Assessing the leeway of state-led strategic communication abroad: A comparison of
news coverage on Austria, Germany, and Switzerland in Arabic. Place Branding and Public Diplomacy, 20, 12–23.
https://doi.org/10.1057/s41254-021-00210-w.
Ingenhoff, D., Calamai, G., & Sevin, E. (2021). Key influencers in public diplomacy 2.0: A country-based social network
analysis. Social Media + Society, 7. https://doi.org/10.1177/2056305120981053.
Kelechi, W. (2024). Public diplomacy and nation branding. Journal of Public Relations. https://doi.org/10.47941/
jpr.1774.
Kobierecka, A., & Kobierecki, M. (2023). Public diplomacy and nation branding in action: Swiss Embassy’s participation
in the Night of Museums event in Warsaw. Place Branding and Public Diplomacy, 20, 204–217. https://doi.org/10.1057/
s41254-023-00306-5.
Kotler, P., & Gertner, D. (2002). Country as brand, product, and beyond: A place marketing and brand management
perspective. Journal of Brand Management, 9, 249–261. https://doi.org/10.1057/palgrave.bm.2540076.
Kusi, S., Gabrielsson, P., & Baumgarth, C. (2022). How classical and entrepreneurial brand management increases
the performance of internationalising SMEs? Journal of World Business. https://doi.org/10.1016/j.jwb.2022.101311.
Lies, J. (2025). Nation branding as national change management: Facilitating climate protection by green nudging and
habit stacking. Green and Low-Carbon Economy. https://doi.org/10.47852/bonviewglce52024870.
Maksymova, I., Purii, H., Padalka, O., & Kulishov, V. (2025). State branding as a tool of public diplomacy: Theoretical
and methodological study. Economic Scope. https://doi.org/10.30838/ep.203.163-171.
Özkan, A. (2015). The role of strategic communication management in nation brand building. Online Journal of
Communication and Media Technologies, 5, 174–183. https://doi.org/10.29333/ojcmt/2531.
Rasmussen, R., & Merkelsen, H. (2012). The new PR of states: How nation branding practices affect the security
function of public diplomacy. Public Relations Review, 38, 810–818. https://doi.org/10.1016/j.pubrev.2012.06.007.
Sabatino, A. (2025). Leadership capabilities in internationalising Swiss SMEs.
Sevin, E., & Ingenhoff, D. (2018). Public diplomacy on social media: Analyzing networks and content. International
Journal of Communication, 12, 23.
Voronkov, V. (2024). Digital branding as a tool of public diplomacy of the DACH group of countries. Administrative
Consulting. https://doi.org/10.22394/1726-1139-2024-1-219-231.
Xuereb, K. (2017). Can nation branding be a successful tool for the practice of public diplomacy? A Maltese case study.
Place Branding and Public Diplomacy, 13, 255–263. https://doi.org/10.1057/pb.2016.7