ASSESSMENT OF TECHNICAL EFFICIENCY IN CENTRAL ASIAN TELECOMMUNICATION OPERATORS USING THE DEA-CCR MODEL: THE EXPERIENCE OF UZBEKTELEKOM AK
DOI:
https://doi.org/10.5281/zenodo.19246997Keywords:
DEA-CCR model, technical efficiency, Malmquist TFP index, telecommunications operators, Central Asia, Uzbektelecom JSC, digital transformation, slack analysis.Abstract
This study evaluates the technical efficiency of five leading telecommunications operators in Central Asia—
Uzbektelecom, Kazakhtelecom, Kcell, Uzmobile, and Beeline Uzbekistan—using the DEA-CCR (Data Envelopment
Analysis, Constant Returns to Scale) model developed by Charnes, Cooper, and Rhodes (1978) over the period 2020–
2025.
The results indicate that the technical efficiency of Uzbektelecom JSC (CCR = 0.76) remains below that of regional
peers, suggesting an efficiency reserve of approximately 24%. The Malmquist Total Factor Productivity (TFP) index is
estimated at 1.46 for 2020–2025, reflecting overall productivity growth driven by both technological progress (TC = 1.24)
and efficiency improvement (EC = 1.18).
Slack analysis further identifies quantitative reserves in key resources, particularly CAPEX allocation and workforce
utilization. The findings provide practical insights for the management of Uzbektelecom JSC in optimizing resource
allocation and strengthening digital transformation strategies
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