SPECIFIC ASPECTS OF DIGITALIZING RETAIL LENDING PROCESSES IN COMMERCIAL BANKS
DOI:
https://doi.org/10.5281/zenodo.18744778Keywords:
lending, digitalization, lending process, loan portfolio, credit risk, technology, transformation, automationAbstract
Currently, the process of digitalizing retail lending operations is being actively implemented in commercial
banks. This article examines the stages, advantages, and key principles of digitalizing retail lending and analyzes the
changes occurring in retail lending processes as a result of this transformation.
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