TOURISM SERVICES MANAGEMENT AND IMPROVEMENT IN UZBEKISTAN
DOI:
https://doi.org/10.5281/zenodo.17712958Keywords:
tourism services management, service quality, digitalization, leisure tourism, inbound tourism, tourism diversification, sustainable tourism, destination competitiveness, hospitality industry.Abstract
This article examines the current state of tourism services management in Uzbekistan and evaluates the
effectiveness of ongoing reforms aimed at improving service quality, diversifying tourism products, and strengthening the
country’s international competitiveness. Using mixed research methods, including statistical analysis, content analysis,
and expert insights, the study identifies major trends in inbound and outbound tourism, with particular emphasis on
the dominant purposes of travel and the structural shifts occurring between 2020 and 2024. The findings reveal that
Uzbekistan has experienced significant growth in tourist flows, driven by visa liberalization, digital transformation,
infrastructure modernization, and destination branding initiatives. The article offers practical policy recommendations for
enhancing management efficiency, accelerating digital integration, expanding tourism product offerings, and fostering
sustainable development. The study contributes to the academic discourse by providing empirical insights into how
emerging destinations can strengthen their tourism service ecosystems in line with global best practices.
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